Frequently Asked Questions

What is EntriScan?

EntriScan is a web-based platform for managing members, events, and QR check-ins. It helps communities keep attendance simple, fast, and contactless.

Who is EntriScan for?

EntriScan is built for clubs, schools, gyms, event organizers, and organizations that want an easier way to manage attendance, membership, and check-ins.

Is EntriScan easy to use?

Yes. EntriScan is designed to be easy to launch, so you can set up your first event in minutes and start tracking attendance right away.

Is there a free plan?

Yes. Our free plan lets you run QR check-ins, track members, and explore the platform with the core features. It is a good fit for small communities or for testing EntriScan.

What plans are available?

EntriScan offers four plans: Free ($0/month), Professional ($19/month), Community ($39/month), and Enterprise ($79/month). Each tier unlocks more events, members, and features. Compare all plans on our pricing page.

Can I upgrade or downgrade my plan anytime?

Absolutely. You can switch plans directly from your account without losing any data.

How does QR code check-in work?

Each event or member flow gets its own QR code. Guests or members scan it with their phone, and EntriScan logs the check-in instantly in your attendance records.

Can I track recurring events?

Yes. EntriScan allows you to schedule recurring events and automatically track attendance for each session.

Can I export attendance records?

Definitely. You can download reports in CSV for record-keeping, analysis, or sharing.

Is EntriScan mobile-friendly?

Yes. Our platform works on any device with a browser, making it easy to check in attendees on-site using phones or tablets.

What is Location Check and how does it work?

Location Check verifies that attendees are physically at the venue when they check in. Using their device GPS, EntriScan helps keep check-ins accurate and secure without manual verification.

Is my data safe?

Yes. EntriScan uses secure servers and encryption to protect your membership and attendance data. Only authorized users can access member and check-in records.

Do you offer customer support?

Yes! Our team is available via [email protected] to answer questions, troubleshoot issues, and guide you whenever needed.

Is there a tutorial or onboarding guide?

Not needed! EntriScan is intuitive and easy to use, so you can set up your first event and start tracking members immediately.

Can I use EntriScan offline?

Currently, EntriScan requires an internet connection. However, check-ins are near-instant even on mobile networks.

Can I integrate EntriScan with other tools?

We are working on integrations with popular tools like Google Calendar, Quickbooks, Zoho, and Zapier. Stay tuned for updates!